Returns & Exchanges

We understand that there may be instances when you need to initiate a return. We ask that the return shipment be arranged at your own expense. Our return policy expires in 15 days after the delivery date. If it has been past 15 days, you can no longer receive a refund or an exchange.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in its original packaging. For all returns or exchanges, there will be a 20% restocking fee.

Please be aware that we do not accept returns/exchanges on polishes, gels, powders, products without tamper proof seals and electronics.

Please notify us via email with any issues you are having at hello@chemspasupply.com.

Make sure to reference your order number and allow us a 24-48 hour response time. Once we are in communication with you, you will be notified whether to send your package back to us.

Refunds (if applicable)

Once your return is received and inspected, you will receive an email regarding your refund. A refund will appear within 3-7 business days depending on your bank.

Refunds and Cancellations

Merchant fees will be deducted for all refunds and cancellations. These fees will vary depending on the merchant provider used at the time of purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Contact your credit card company, it may take some time before your refund is officially posted.

Please be aware that refunds may already be calculated into the transaction reflected on your statement.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@chemspasupply.com.

Clearance Items Are Non-Refundable

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@chemspasupply.com.

Exclusions

We do not accept returns and/or exchanges on any electrical equipment (ie. drills, LED/UV lamps). Please register your warranty with the corresponding manufacturer. However, we are authorized retailers of these electronics, therefore you should have no issues with registration. Please keep a copy of your receipt in case you may need to make a claim.

We do not accept returns and/or exchanges on products that do not come with seals, and nail monomers. Once the product is shipped, it will be considered as "Used Condition".

We are not responsible for any lost or missing packages that has a "Delivered" tracking status. We do provide package protection at an affordable rate. Please make sure to check mark the small box for Navidium Package Protection at checkout.

Warranty

All warranties for products sold by our company are provided directly by the manufacturer, and not by Vichy Spa Products. We do not cover shipping costs for warranty claims and the customer is responsible for all shipping charges associated with returning the product to the manufacturer.

It is important to register your product with the manufacturer to ensure that you receive any applicable warranties. Please check the manufacturer's website or warranty card for specific details on their warranty policies, as most warranties (if any) typically come with a one-year warranty.

Disclaimer

Vichy Spa Products is not responsible for the changes of manufacturing components, specifications, or color which may differ from literature, web sites or other promotional items.

If applicable, please send packages to:

ATTN: Vichy Spa Products

10405 ROCKLEY ROAD, HOUSTON, TX 77099

(832) 272-3266

Email: hello@chemspasupply.com